Privacy Policy
Overview and Legislation
In providing our services, Platinum Hair Solutions ("we", "us", "our") collects personal information, which may include sensitive information. We treat all information provided to us in confidence and take reasonable steps to prevent unauthorised disclosure, except where necessary to deliver the services you have requested.
Platinum Hair Solutions complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, and the Privacy Regulation 2013. This policy outlines how we collect, use, and manage your personal information.
What Personal Information We Collect
We may collect information including your name, phone number, email address, and any other information necessary to provide our hair replacement and styling services. This may include details about your hair loss, hair type, and personal preferences relevant to your treatment.
Information is collected directly from you via our website enquiry form, phone calls, email correspondence, or in person during appointments. At the time of collection, you will be informed of the purpose for which information is being collected and how it will be used. Where lawful and practical, you may choose not to provide certain details, though this may limit our ability to assist you.
Sensitive Information
Given the nature of our services, we may collect information relating to hair loss or scalp conditions, which may be considered health-related. This information is collected solely for the purpose of providing you with appropriate advice and a tailored hair replacement solution.
We will only collect sensitive information with your consent and will handle it in accordance with this policy and the Australian Privacy Principles. If you provide unsolicited sensitive information, you consent to our use of that information for the purposes described in this policy.
We understand that many clients value discretion. All sensitive information is treated with the strictest confidentiality.
How We Use and Share Your Information
Your personal information is used to provide the services you have requested and for directly related purposes. Specifically, we may use your information to:
- Respond to enquiries and book appointments
- Deliver hair replacement consultations, fittings, maintenance appointments, and colouring services
- Communicate with you regarding your appointments and ongoing care
- Maintain accurate client records to ensure consistent, personalised service
- Send service-related updates or appointment reminders
- Meet legal and administrative obligations
We do not sell, rent, or trade your personal information to third parties. We may share your information only where:
- You have provided your explicit consent
- It is required or authorised by law
- It is necessary for legal proceedings
- It is with trusted service providers (such as our website platform or booking tools) who operate under confidentiality obligations and are required to handle your information in accordance with Australian Privacy Principles
Who We May Disclose Your Information To
In the course of operating our business, your information may be accessed by:
- Our website hosting and form providers (e.g. Webflow)
- Email and communication service providers
- Professional advisors (e.g. accountants or legal advisors) where required
- Any third parties you have specifically authorised us to contact on your behalf
We take reasonable steps to ensure all third parties handle your information appropriately and in line with Australian privacy laws.
Marketing and Communications
From time to time, we may use your contact details to send service updates, appointment reminders, or information about our hair replacement services that may be relevant to you. You may opt out of marketing communications at any time by contacting us at admin@platinumhairsolutions.com.au or by replying "unsubscribe" to any email we send.
We will never share your contact details with third parties for marketing purposes.
Accessing and Updating Your Information
You have the right to request access to personal information we hold about you. We will respond to your request within a reasonable timeframe. In certain circumstances, access may be limited where it would compromise the privacy of others or conflict with a legal obligation. If access is denied or restricted, we will explain the reason.
If you believe any information we hold about you is inaccurate, incomplete, or outdated, please contact us and we will take reasonable steps to correct it promptly.
Cookies and Website Use
Our website may use cookies and similar technologies to monitor site performance and improve your browsing experience. Information collected may include pages visited, browser type, date and time of access, and general location data. This information is used for analytics and website improvement purposes.
You can disable cookies via your browser settings; however, this may affect the functionality of certain features on our website.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Client records are stored securely and accessible only to authorised personnel.
When personal information is no longer required for the purposes for which it was collected, and where legally appropriate, we will securely destroy or de-identify it.
Links to External Sites
Our website may include links to third-party websites, such as social media platforms. These sites are not governed by this privacy policy. We encourage you to review the privacy practices of any external websites before providing your personal information.
Changes to This Policy
This privacy policy may be updated from time to time to reflect changes in legislation or our business operations. The most current version will always be available on our website at www.platinumhairsolutions.com.au.
Last updated: June 2026
Complaints and Contact Information
If you have any concerns about how we handle your personal information, or wish to make a complaint, please contact us using the details below. We take all privacy matters seriously and will respond promptly.
Platinum Hair Solutions
Coomera, QLD 4209
Phone: 0499 500 700
Email: admin@platinumhairsolutions.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.